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Common Issues

Authentication Issues

🔑 Forgotten Password

Can't access your account?

If you've forgotten your password, don't worry - this is a common issue with a simple solution.

  1. Contact Tibus Support for password reset
  2. They will send you a new password
  3. Update the password on all your devices
  • You'll need to update the password on all devices
  • For device-specific instructions, visit our devices guide

⛔ Cannot Connect to Mail Server

Connection Problems

Unable to connect to the mail server? This is often due to incorrect settings or network issues.

  1. Verify server settings (IMAP/POP and SMTP)
  2. Check internet connection
  3. Confirm SSL/TLS is enabled
  • Double-check all server details
  • Ensure stable internet connection
  • Verify SSL/TLS settings
  • For more help, visit email stuck guide

Delivery Problems

📤 Cannot Send/Receive Emails

Email Flow Issues

Problems with sending or receiving emails are often related to server settings or network configuration.

  • Verify IMAP/POP settings
  • Check SMTP configuration
  • Confirm internet connection
  • Check firewall settings

For detailed server settings, visit our email settings guide

⌛ Email Stuck in Outbox

Stuck Messages

Emails not leaving your outbox? This could be due to several factors.

  • Weak internet connection
  • Incorrect SMTP settings
  • Large attachments
  • IP address ban

Visit our detailed guide for specific solutions

⚠ Spam or Junk Mail Issues

Improve Deliverability

Emails landing in spam? Here's how to improve your delivery success.

  • Configure email authentication (SPF, DKIM, DMARC)
  • Clean up email content
  • Use reputable email services

Storage & Management

📁 Full Mailbox (Quota Exceeded)

Storage Full

Unable to receive new emails due to storage limits?

  1. Log in to mail.tibus.net
  2. Delete unnecessary emails
  3. Remove large attachments
  • Contact Tibus Support for storage increase
  • Regularly clean your mailbox
  • Archive important emails

🔍 Emails Disappearing

Missing Emails?

If emails are vanishing, it's often due to email protocol settings.

  • POP vs IMAP configuration
  • Email forwarding rules
  • Incorrect folder sync
  • Switch to IMAP for better synchronization
  • Check forwarding settings
  • Verify folder sync settings

Configuration & Setup

🔧 Email Client Configuration

Setup Help

Having trouble setting up your email client?

  • Server names
  • Port numbers
  • Security protocols
  • Authentication method

Find detailed setup guides for your device at our devices guide

🕐 Incorrect Time/Date Stamps

Time Zone Issues

Wrong timestamps on your emails?

  • Check device time zone
  • Verify email client settings
  • Contact support if needed

📎 Unable to Attach Files

Attachment Issues

Problems with file attachments?

  • Keep attachments under 15-20MB
  • Use cloud storage for larger files
  • Check security settings
  • Compress large files
  • Split multiple attachments
  • Consider sharing links instead